OUR PRE-ORDERS SHIPPING POLICY
Thank you for shopping with CYNL ACTIVE. Please review our Shipping Policy before placing your order.
PRE-ORDER WINDOW
Our First PRE- Launch Confidence collection 'Fall 26 is available for pre-order during the following period:
Opens: Sunday, July 26, 2026, at 2:00 PM EST
Closes: Tuesday, July 28, 2026, at 11:59 PM EST
Orders placed during this period reserve your items from our first production run.
ORDER PROCESSING
Production will begin once the pre-order window has closed.
Beginning August 3, 2026, orders will enter our processing and verification stage. Processing may take approximately 3–7 business days before your order is shipped.
During high-volume launch periods, processing times may be extended to 14–16 business days. We appreciate your patience as we prepare every order with care.
Please note:
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Orders are processed Monday through Friday, excluding weekends and major U.S. holidays.
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Orders are not shipped on weekends or holidays.
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Orders placed on Friday may not begin processing until the following business week.
ORDER VERIFICATION
To protect both our customers and CYNL ACTIVE from fraudulent transactions, all orders are subject to verification.
The billing address should match the shipping address associated with the payment method used at checkout whenever possible.
If additional verification is required, we may request:
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A valid government-issued photo ID (such as a driver's license)
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Verification of the payment method used for the purchase
Orders requiring verification will not be processed until the requested information has been received and approved.
CYNL ACTIVE reserves the right to cancel any order that cannot be successfully verified.
SHIPPING CARRIER
All domestic orders are shipped via USPS.
Once your order has shipped, you will receive a shipping confirmation email containing your USPS tracking number.
IMPORTANT SHIPPING ADDRESS INFORMATION
PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS BEFORE PLACING YOUR ORDER.
If you live in an apartment, condominium, or unit, you MUST include your apartment or unit number during checkout.
CYNL ACTIVE is not responsible for delays, lost packages, or returned shipments resulting from incomplete or incorrect shipping addresses provided by the customer.
LOST OR STOLEN PACKAGES
Once your package has been transferred to USPS, responsibility for delivery rests with the shipping carrier.
CYNL ACTIVE is not responsible for lost, stolen, delayed, or damaged packages after they have been accepted by USPS.
If your package is lost or marked as delivered but cannot be located, please file a claim directly with USPS.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered, please contact us immediately at contact@cynlactive.com.
While we will do our best to accommodate address changes before shipment, we cannot guarantee modifications once an order has entered processing.
Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be resent.
INTERNATIONAL SHIPPING
At this time, CYNL ACTIVE ships exclusively within the United States.
International shipping is expected to become available soon.
QUESTIONS
If you have any questions regarding your order or our Shipping Policy, please contact our Customer Care team at:
We are happy to assist you.