We want to help you find your perfect fit
Pre-order items are produced specifically based on customer demand. Due to the limited nature of our collections, exchanges are subject to availability."
At CYNL ACTIVE, we want you to feel confident, comfortable, and empowered in every piece you wear.
We understand that finding the perfect fit online can sometimes be challenging, which is why we are committed to making your exchange experience as seamless as possible.
Please review our Return & Exchange Policy before placing your order.
RETURN & EXCHANGE WINDOW
Returns and exchanges are accepted within 14 days of the original delivery date.
Your return or exchange request must be submitted within this timeframe.
Once your request has been approved, eligible items must be shipped back within 7 days of approval to be considered for processing.
Requests submitted after the 14-day return window cannot be accepted.
ELIGIBILITY REQUIREMENTS
To maintain the quality and integrity of CYNL ACTIVE, returned items must meet the following requirements:
-
Items must be unworn, unwashed, and unused.
-
Original tags must still be attached.
-
Items must be returned in their original packaging when applicable.
-
Items must be free from any signs of wear or damage.
Returns or exchanges may not be accepted if items show signs of:
-
Makeup, deodorant, self-tanner, or other stains
-
Perfume, detergent, smoke, or other odors
-
Human or animal hair
-
Alterations, damage, or changes to the original product
-
Missing tags or packaging
We carefully inspect & check every return to ensure each CYNL ACTIVE piece maintains the highest quality standards for our community.
EXCHANGE PROCESS
Need a different size? We are happy to help you find your perfect fit.
If your return meets our requirements, you may exchange your item for:
-
The correct size of your original purchase, or
-
Another available CYNL ACTIVE item of equal value
Exchange requests are subject to product availability.
If your requested item is unavailable, store credit will be issued.
RETURN INSPECTION
Once your return arrives at CYNL ACTIVE, our team will carefully review your item to ensure it meets our return requirements.
You will receive an email notification once your return has been reviewed and approved.
If an item does not meet our return guidelines, we will notify you with the reason your return cannot be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer and cannot be reimbursed.
We recommend using a trackable shipping method when returning items, as CYNL ACTIVE is not responsible for packages lost during return transit.
DAMAGED OR DEFECTIVE ITEMS
We take pride in creating high-quality pieces designed to support your lifestyle.
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
-
Your order number
-
Photos of the item
-
A description of the issue
Each concern will be reviewed individually.
Please note: Items damaged due to normal wear, improper care, washing, or use are not eligible for replacement, refund, or exchange.
FINAL SALE ITEMS
All sale items, promotional items, and items marked as final sale are not eligible for return or exchange.
QUESTIONS?
Our CYNL ACTIVE Customer Care team is here to support you.
For questions regarding returns or exchanges, please contact:
We will respond as soon as possible and are happy to assist you.
Thank you for being part of the CYNL ACTIVE community.